Returns & FAQ
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.reverencefieldwerx.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.reverencefieldwerx.com
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.reverencefieldwerx.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.
Returns & FAQ
RETURNS & FAQ
Quality Guarantee
We stand behind the quality of every ReverenceNYC Goods product.
If your order arrives with print defects, manufacturing issues, or visible damage, we will replace or refund eligible items.
To resolve quality issues quickly:
Email us at reverencynyc-hospitality-group-shop@support.fourthwall.com with your order number, clear photos of the item, images taken on a flat, well-lit surface, and visible tags or affected areas.
This helps speed up replacement or refund review.
Returns Policy
Because all products are made to order, we do not accept general returns, buyer’s remorse returns, sizing-related returns, or exchanges unrelated to product defects.
Please review sizing and product details carefully before purchasing.
Cancellations
Product Orders
Orders may be edited or canceled through your confirmation email before production begins.
Once production starts, orders cannot be canceled or modified.
Quality issue claims remain eligible for support within 30 days of delivery.
Donations & Tips
All donations and tips are final, non-cancellable, and non-refundable.
Damaged or Defective Products
For damaged or defective merchandise, email reverencynyc-hospitality-group-shop@support.fourthwall.com with your order number, clear photographic evidence, and a detailed issue description.
Eligible issues may qualify for replacement, refund, or store resolution.
Refund Policy
Refunds are only issued for verified manufacturing defects, printing errors, or shipping damage confirmed with documentation.
PayPal refunds typically appear within 24 business hours.
Credit or debit card refunds generally appear within 7–10 business days depending on your bank.
Non-refundable purchases include donations, tips, locked messages, and made-to-order products without verified defects.
Accepted Payment Methods
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna/AfterPay where available, and select local payment methods based on region.
International Orders
International orders may be subject to import taxes, duties, and customs fees.
These charges vary by country, are not included at checkout, and remain the customer’s responsibility.
For exact import requirements, contact your local customs office.
Merchant of Record
Orders are securely processed through Fourthwall.com, our ecommerce and fulfillment partner.
Fourthwall manages payment processing, fulfillment, order logistics, and return infrastructure.
Reverence Standard
We believe hospitality should include standards, accountability, and quality.
If something arrives below that standard, we’ll work to make it right.